Orders and Pay Online

Our on-line shopping service is designed to make it easy for you to locate and purchase the special products you need. When you order and pay online, we will immediately start working to ensure rapid delivery. The Old Island Stamp Company currently accepts payment by Visa, MasterCard, American Express, and Discover through PayPal. All prices displayed are for a single item unless specifically stated otherwise.

Sales Tax

Tax will be applied to your order when it is received within Canada, in accordance with CRA regulations, calculations are based on your ship-to address. In this case the order total that you see at checkout will be adjusted to add in the tax amount appropriate for your location. 

Telephone, Postal Mail, Fax, or Email Orders

We can accept orders by Telephone, Postal Mail, Fax, or Email, but prefer the more convenient and secure online system.

If you are experiencing errors with our onlne shopping catalog, it is most likely due to an outdated browser. Please note: for viewing content and placing orders on our web site, we recommend using the most recent versions of Mozilla FireFox, Safari or Chrome.

We do not accept credit card numbers delivered by email. Sending credit card numbers by email is not secure and should never be practiced.

Shipping and Handling Charges

Shipping Charges vary by order value.

In the unlikely event that shipping charges are higher than originally charged, we will absorb the difference with no additional cost to you.

International Orders

Tax and Duty Fees:
Your country may charge additional taxes or duties on your order when it enters your country. You are responsible for paying any additional charges. Under no circumstances will we falsify invoices or shipping labels. If your country is not available as an option in the checkout process, we are not able to ship to your country. Check a product’s shipping notes while shopping to learn of any possible shipping restrictions for particular products.


Credit Card Orders

When shopping on-line at The Old Island Stamp Company, you may use American Express, Discover, Visa, and MasterCard as payment (via PayPal even if you don't have a Pay Pal account) on orders to almost anywhere in the world. When using your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

COD Orders

COD orders are not accepted at this time.

Purchase Orders

Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

Backorders

The unique nature of stocking practices of The Old Island Stamp Company limits the likelihood that your desired products will be backordered. If we cannot make your order within a reasonable amount of time, you will be notified by email. In most cases, you will be notified if your order is not shipped within one week.

Returning Merchandise

When you receive your order, the contact information of The Old Island Stamp Company will be displayed in the paperwork. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

Your order must be returned to the The Old Island Stamp Company in order to receive full product credit, your shipping costs will not be refunded. Use the "Contact Us" page if you require assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

Defective Returns

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.

Damaged Returns

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. The contact information for the merchant shipper will be in the box. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

Order Questions or Changes

If you have placed an order on-line with The Old Island Stamp Company recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.

You should contact us via email at info@oldislandstamps.com or call us at 1-(877) 653-9091.

Limits of Responsibility

We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Angel Company Policy

We are an Angel Company, which means, items that you have personally hand stamped  with our images (not electronically or otherwise mass produced) may be sold. 

Indemnification

You agree to indemnify, defend, and hold harmless The Old Island Stamp Company, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages and/or costs (including, but not limited to, attorneys’ fees) arising from your use of any of The Old Island Stamp Company’s services.

Price and/or Description Changes

All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. 

When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are not refundable.

We reserve the right to refuse any sale at any time.